The Treatspace Referral Management Blog

Insight, ideas, and resources for high-performance referral management

How Poor Communication Between Providers Can Be Costly

Posted by Christian Kratsas on 1/31/17 5:15 AM

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The loop in communication and clinical documentation between healthcare providers has traditionally been open for many organizations. Often when referrals are made, they are left largely to the patient to schedule. Many physicians may not even check whether the patient was seen by the specialist until the patient's next appointment or if contacted for records.

There are a million moving parts to the healthcare landscape today, so it's understandable that follow up with referrals might slip through the cracks without a proper protocol. Unfortunately, the cost of poor care coordination can be exorbitant - for the patient's own health and for the physicians and organizations involved.

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Topics: Care Coordination, Referral Management, Provider Accountability, Direct secure messaging

Why Direct is a Lousy and Unproductive Black Hole for Referral Management

Posted by Jeremy Guttman on 6/30/16 1:47 PM

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DSM is antiquated, backwards, and “meaningless work for meaningful use” - Physician testimony | ONC HIT Policy Committee

“ONC’s new ‘interoperability roadmap’ downplays the potential of Direct messaging” as a solution for interoperability - Medical Economics

Contrary to what some electronic health record (EHR) proponents believe, DSM (Direct secure messaging) by itself is an unpopular and ineffective solution when it comes to true interoperability, care coordination and referral management. It has almost no practical benefit for referral management beyond what primary care practices use it for right now: getting credit for Meaningful Use stage 2.

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Topics: Referral Network, Referral Management, Direct secure messaging, DSM

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