The Treatspace Referral Management Blog

Insight, ideas, and resources for high-performance referral management

Can Automated Workflows Increase Patient Satisfaction?

Posted by Christian Kratsas on 1/6/17 6:05 AM

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Today's healthcare model requires that services be patient-centered. Additional challenges arise, though, when care needs to be coordinated among multiple providers. From 1999-2009, the number of primary care visits resulting in a referral increased by 159%. Research strongly indicates that referring physicians need to improve the quality of information they provide to consulting physicians. When surveyed, 63% of PCPs and 35% of specialists report dissatisfaction with the current referral process. Paper referrals often do not provide adequate information. In other cases, consult reports are not delivered in a timely manner. Many referrals do not even include transmission of information, either to or from specialists.

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Topics: Patient Satisfaction, Referral Workflow

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