The Treatspace Referral Management Blog

Insight, ideas, and resources for high-performance referral management

What Happens When Specialists Don't Get Patient Records from PCPs

Posted by Christian Kratsas on 2/22/17 7:44 AM

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Communication between primary care physicians (PCPs) and the specialists they refer patients to is paramount to the overall best outcome for the patient. Much of the communication breakdown lies in outdated protocols and manual workflows that some organizations continue to employ. In the past, many physicians referred patients to various specialists, but never followed up on the recommendation. The patient was left to make their appointment with the specialist. In those cases, as high as 50% of the patients never made the appointments or followed up on the physician's recommendation. As illustrated, improving referral adherence shouldn't solely be the responsibility of the patient.

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Topics: Coordinated Care, Referral Adherence, Care Transitions

Why PCPs and Specialists are Focusing on Automated Referral Workflow in 2017

Posted by Jeremy Guttman on 1/3/17 5:10 PM

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Relationships between PCPs and specialists are sacred. On average, a single PCP is connected to 68 specialists. However, lack of electronic connectivity makes it difficult to coordinate care and manage referrals—apart from hiring additional administrative staff.

Without patient referrals from PCP to specialist, it is estimated that only half as many patients would show up to their specialty care appointment1. Furthermore, “self-referral” patients who see specialists without recommendation from a PCP are associated with higher patient dissatisfaction and poorer continuity of care with the primary care doctor2. As PCPs refer more patients to specialists each year, coordinated care and automated referral workflow become an urgent issue for both independent and hospital-based practices.

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Topics: Care Coordination, Referral Network, Referral Adherence, Referral Workflow

EHR Alerts: A Real Bummer for Colonoscopy Adherence, Study Suggests

Posted by Jeremy Guttman on 6/16/16 6:07 PM

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As the CDC sounds the alarm to increase awareness for colorectal cancer screening, primary care practices find that their EHRs can’t support the task of getting patients to complete colonoscopy referrals. In addition to the CDC, there is a growing focus by medical societies, advocacy organizations and media personalities like Katie Couric to ensure that adults over 50 get referred for colonoscopies to detect and prevent colorectal cancer. Awareness initiatives are critical because half of all patients referred for colonoscopies fail to complete the procedure.1

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Topics: Coordinated Care, Referral Management, Closed-Loop Referrals, Referral Adherence

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