Over the past decade, as healthcare organizations began to implement electronic referral management applications, studies were conducted to measure their overall functionality and value in patient care and satisfaction. The results proved that when handled properly, electronic referral management cured several problems inherent in the old paper-based coordination of care procedures. What emerged from years of trial and error was a clear set of best practices for both primary and specialty care facilities that keeps the patient front and center.
When a healthcare organization decides to implement an ERM, what are those best practices to keep in mind?